Terms of Use

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OUR WEBSITE AND APP

These terms of use (together with the documents referred to in them) tell you the terms of use on which you may make use of our website and app, whether as a guest or a registered user. Use of our website and app includes accessing, browsing, or registering to use our website and app.

Please read these terms of use carefully before you start to use our website and app, as these will apply to your use of our website and app. We recommend that you print a copy of this for future reference.

By using our website and app, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our website and app.

OTHER APPLICABLE TERMS

These terms of use refer to the following additional terms, which also apply to your use of our website and app:

  • Our subscription terms for Members using this website and app – in the event of any conflict or ambiguity between these terms and the applicable subscription terms then the subscription terms will prevail.
  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our website and app, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our website and app. When using our website and app, you must comply with this Acceptable Use Policy.
  • Our Cookie Policy which sets out information about the cookies on our website and app.

INFORMATION ABOUT US

keylu.com is a website and app operated by Once I’ve Gone Ltd trading as Keylu ("We"). We are a limited company registered in England and Wales under company number 06648968 and have our registered office at Square Sail House, Charlestown Road, St Austell, Cornwall PL25 3NJ. Our VAT number is 984824471.

CHANGES TO THESE TERMS

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we make, as they are binding on you.

CHANGES TO OUR WEBSITE AND APP

We may update our website and app from time to time and may change the content at any time. However, please note that any of the content on our website and app may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our website and app, or any content on them, will be free from errors or omissions.

ACCESSING OUR WEBSITE AND APP

We do not guarantee that our website and app, or any content on them, will always be available or be uninterrupted. Access to our website and app is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our website and app without notice. We will not be liable to you if for any reason our website or app is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our website and app.

You are also responsible for ensuring that all persons who access our website and app through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our website and app are directed to people residing in the United Kingdom. We do not represent that content available on or through our website and app are appropriate or available in other locations. We may limit the availability of our website and app or any service or product described on our website and app to any person or geographic area at any time. If you choose to access our website and app from outside the United Kingdom, you do so at your own risk.

YOUR ACCOUNT AND PASSWORD

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected]

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our website and app, and in the material published on them. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our website and app for your personal use and you may draw the attention of others within your organisation to content posted on our website and app.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our website and app for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our website and app in breach of these terms of use, your right to use our website and app will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

NO RELIANCE ON INFORMATION

The content on our website and app is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website and app.

Although we make reasonable efforts to update the information on our website and app, we make no representations, warranties or guarantees, whether express or implied, that the content on our website and app is accurate, complete or up-to-date.

LIMITATION OF OUR LIABILITY

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website and app or any content on them, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our website and app; or
  • use of or reliance on any content displayed on our website and app.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our website and app for domestic and private use. You agree not to use our website and app for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website and app or to your downloading of any content on them, or on any website linked to them.

We assume no responsibility for the content of websites linked on our website and app. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

UPLOADING CONTENT TO OUR SITE

Whenever you make use of a feature that allows you to upload content to our website and app, or to make contact with other users of our website and app, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. (If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty).

We will only ever use your materials to carry out your instructions to us - unless, very exceptionally, a court or other regulators order us to disclose them.

VIRUSES

We do not guarantee that our website and app will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our website and app. You should use your own virus protection software.

You must not misuse our website and app by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website and app, the server on which our website and app are stored, or any server, computer or database connected to our website and app. You must not attack our website or app via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website and app will cease immediately.

LINKING TO OUR WEBSITE AND APP

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our website or app in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of content on our site other than that set out above, please contact [email protected]

THIRD PARTY LINKS AND RESOURCES IN OUR SITE

Where our website and app contain links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

APPLICABLE LAW

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

CONTACT US

To contact us, please email [email protected]

Thank you for visiting our site.

Keylu is a trading name of Once I've Gone Limited (registered in England and Wales with company number 06648968) whose registered office address is Square Sail House, Charlestown Road, St. Austell, Cornwall, England, PL25 3NJ.