Terms and Conditions

• What these Terms cover. These user Terms and conditions ("Terms") set out the agreement between you and us and apply to all dealings in respect of your access to and use of our Services (as defined below).
• Why you should read these Terms. Please take your time to read our Terms. These Terms tell you who we are, how we will provide our Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.
• How these Terms apply to you. Any reference to "you" or "your" means you as a user of our Services. There are two different categories of user of these Services.
  
  A "Member" is the individual who has registered their account to use the Services via our website or app and who accepts these Terms in the process of registering the account. This may be an account for our free Services or the individual may have activated a subscription for our premium Services in respect of which a fee is payable (see further below).
  
  A "Trusted Contact" is an individual, such a family member, loved one or close friend, who has been selected by the Member as one of the persons to whom the Member wishes to grant access to a copy of the expression of final wishes, documents and other information left by that Member on their death in accordance with the access profile set for the Trusted Contact(s). A Member can have one or more Trusted Contacts and we recommend the Member selects 3 (three). In order to have access to such documents and information a Trusted Contact must accept these Terms. Please see our Trusted Contacts page for more information about the role of a Trusted Contact.
  
  Whether you are a Member or a Trusted Contact, these Terms contain important information about your rights and responsibilities, and apply to you when you use our Services.

If you do not agree to be bound by these Terms, you must not use our Services.

Keylu is a trading name of Once I've Gone Limited (registered in England and Wales with company number 06648968) whose registered office address is Suite 8, Tower House New Portreath Road, Bridge, Redruth, Cornwall, England, TR16 4QL