Terms and Conditions

Please read these User Terms and Conditions carefully before using our Services. Your attention is in particular brought to section 13 limiting our liability to you.

Who we are

Keylu, consisting of the Keylu website and mobile app ("Keylu") is owned and operated by Once I've Gone Limited trading as Keylu ("we", "our" and "us"). We are a limited company registered in England and Wales under company number 06648968 and have our registered office at Square Sail House, Charlestown Road, St. Austell, Cornwall, PL25 3NJ, England. Our registered VAT number is 984824471.

You can contact our customer service team via our website or app or by writing to us at [email protected] or at Once I’ve Gone Limited trading as Keylu, Square Sail House, Charlestown Road, St Austell, Cornwall PL25 3NJ, England.

Information About these User Terms and Conditions

  • What these Terms cover. These user Terms and conditions ("Terms") set out the agreement between you and us and apply to all dealings in respect of your access to and use of our Services (as defined below).
  • Why you should read these Terms. Please take your time to read our Terms. These Terms tell you who we are, how we will provide our Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.
  • How these Terms apply to you. Any reference to "you" or "your" means you as a user of our Services. There are two different categories of user of these Services.

    A "Member" is the individual who has registered their account to use the Services via our website or app and who accepts these Terms in the process of registering the account. This may be an account for our free Services or the individual may have activated a subscription for our premium Services in respect of which a fee is payable (see further below).

    A "Trusted Contact" is an individual, such a family member, loved one or close friend, who has been selected by the Member as one of the persons to whom the Member wishes to grant access to a copy of the expression of final wishes, documents and other information left by that Member on their death in accordance with the access profile set for the Trusted Contact(s). A Member can have one or more Trusted Contacts and we recommend the Member selects 3 (three). In order to have access to such documents and information a Trusted Contact must accept these Terms. Please see our Trusted Contacts page for more information about the role of a Trusted Contact.

    Whether you are a Member or a Trusted Contact, these Terms contain important information about your rights and responsibilities, and apply to you when you use our Services.

If you do not agree to be bound by these Terms, you must not use our Services.

Terms and Conditions

Last updated on 16th March 2022

Keylu is a trading name of Once I've Gone Limited (registered in England and Wales with company number 06648968) whose registered office address is Square Sail House, Charlestown Road, St. Austell, Cornwall, England, PL25 3NJ.